| 1. | Guidelines for complaints handling 投诉处理指南 |
| 2. | Quality management - customer satisfaction - guidelines for complaints handling in organizations 质量管理.客户满意度.组织对投诉处理指南 |
| 3. | Quality management - customer satisfaction - guidelines for complaints handling in organizations 质量管理.顾客满意度.组织中对投诉处理的指南 |
| 4. | Quality management - customer satisfaction - guidelines for complaints handling in organizations iso 10002 : 2004 质量管理.顾客满意度.组织中对投诉处理的指南 |
| 5. | Certificate iso 10002 2004 quality management - customer satisfaction - guidelines for complaints handling in organizations certification Iso 10002 2004品质管理-客户满意-投诉处理指南标准证书 |